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It is now a well known fact that qualified professionals prefer a chain, where they see growth possibilities rather than a standalone unit. Fortune Hotels has created a Talent Pool of executives which caters to varied profile of resources for a Unit.
Fortune Hotels also provides valuable training support to all hotels. Professional training for staff is organized for introduction to the Fortune Operating Standards and Procedures, that help the Unit executives not just perform better at their current positions, but also gears them up to take bigger roles and responsibilities in the future. The Corporate Training Manager regularly visits all properties to conduct training sessions based on the needs of each hotel.
In addition, ITC Hotels operates one of the industry's most respected in-house training schools in Gurgaon. The ITC Hotels Management Institute runs regular management courses for all ITC Hotels and provides for continuous learning support. Also, Fortune Hotels regularly provides on-the-job training for managers and chefs at our existing hotels in various cities. Fortune Managers are also regularly sent for industry exposure to our leading hotels in the metro cities, to keep them abreast with latest trends and standards in hospitality.
A comprehensive HR manual, detailing the HR guidelines for each hotel along with an employee orientation manual, is made available to all General Managers.